So there’s a crack in the pool, you just had it built. You call the pool builder, he ignores your calls for a week until you get heated about it. During that time, you’ve called for a leak detection and using the best methods and equipment for identifying leaks, you’ve proven, beyond a reasonable doubt that the crack in the pool is in fact leaking. You can hear it, see it, it ingests dye, it’s through the shell – the brand new pool you had built is flawed and you don’t want to pay anymore.
Do the people responsible really care about your plight? They have your money, do you think they care? Well, some do, some don’t. The question is, who is in your court?
We came upon a situation where everything you’ve read above happened. We actually come across these often, but here’s what happened. We arrived on site, the pool builder is there; we’ve provided the facts and the pool builder wants to pass the buck. He gets a structural engineer on a video call and holds his laptop computer up in the air and aims it toward the pool to show him the crack.